Premium Coverage. Expert Help. Rapid Response.
Get the ProTek℠ Advantage
Your success is our first priority. When critical projects are on the line, access to knowledgeable service and support teams is vital. We understand the importance of the work you do, with ProTek, NewTek’s great customer care goes a step beyond:
- 24/7 telephone support
- Escalation to Senior Support until Midnight ET
- Next-business-day product replacement option
- First-priority access in the telephone support queue
- Guaranteed 5-minute-or-less average telephone response
- Guaranteed 4-hour email response
- Two-years of initial coverage, which may be renewed annually
Expect great service.
Get the best possible service, first and fast. Your calls and emails are answered first. In addition, you can expect priority access to the people who can answer your questions, help you with configuration, and walk you through solutions, step-by-step.
Know your options.
ProTek customers also have access to one of the speediest replacement programs around. If your product needs to be back in service immediately, in most instances a replacement system will be shipped to your door the very next day. Simply return your original system and you’re on your way.
Get help after hours.
ProTek customer calls get answered long after NewTek's standard support hours. Get exclusive round-the-clock access to NewTek support, including Senior Support Analysts for escalation until Midnight ET, each day.
Expand your coverage.
A ProTek plan for your production system means that your priority coverage and peace of mind can be extended year after year. Renew your ProTek plan and you will extend your warranty and exclusive access to our support teams. What’s more, your investment in ProTek adds value if you sell your system. Unlike many other programs, the benefits of ProTek can be transferred to a new owner.