In the Midst of COVID-19.
NewTek, part of the Vizrt Group, recognizes that the solutions we provide and support are mission critical for many of our customers and partners. As an international organisation with expert local presence spanning the globe, we understand the impact of these challenging times and remain committed to ensuring that we can support all of our customers as they perform the vital task of keeping their audiences informed.
The NewTek Global Support organisation has undertaken emergency protocols to ensure continuity of service without disruption. These involve:
- Adherence to local and global health guidance
- An immediate limitation of business travel
- Increased remote-working across all regions
- Daily monitoring of individuals health status
- Commitment to SLA adherence
(including 24x7 where appropriate)
We are proud to stand with you as we all take care of our people and our operations, so that together, we may continue to serve your audiences and customers.
Need assistance? We are here to help.
- Extensive online knowledge base
- Ever-growing library of online training videos and other learning resources
- Email support using our online Support Request
- Live online chat support with our product specialists
- Remote hardware diagnosis